When you buy goods from Rosie and Me Limited, we ask for information such as your name, e-mail address, delivery address, contact details and, credit/debit card details. By using the Rosie and Me website, you are agreeing for us to use your personal information in the ways set out below. We keep a record of some information so that we can recognise you as a registered customer and fulfill your orders as efficiently as possible. We do not keep a record of your credit card details. We keep a record of your purchases with us so that we can deal a lot quicker with any queries you may experience with your order. We keep a record of any e-mail correspondence you send us and orders you place with us so that we may deal with any problems you may experience with your purchases or other issues. It also helps us to prevent and detect fraud. This helps us keep track any problems or concerns you've had with our products or services.
We do not pass your personal details on to any third party. rosieandme.co.uk will store your personal information on a secure server and will treat it as confidential
Information we hold:
If you have shopped with us we will hold your name, address, telephone number, email address. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email customerservice@rosieand me.com with unsubscribe in the subject field or visit www.rosieandme.co.uk log in to your account and change your preferences.
Information we use:
We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
We will only ever reveal the last five digits of your credit card number when confirming orders. We will never pass your personal information to a third party for marketing purposes.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
All the information we hold is used to improve your customer experience.
We also use the information to keep you up to date with Rosie and Me; mailing catalogues and promotions and sending emails as appropriate.
We will never make our customer information available to other companies. For purposes of quality control and training, calls and emails may be monitored.